Development & Operations has become one of the most in-demand positions in the IT universe. Young engineers are trying hard to brush up on their abilities to get hired in the top companies. But, unfortunately, few of them care about communicative DevOps skills.
This is not an all-about-codes type of job. So, when you forget about the complimentary social skills, you become a one-sided expert. That’s while Dev & Ops in nature is about multi-tasking, flexibility, and utility.
In this article, anywise, I’ll give you some tips on how to improve your communicative DevOps skills. But before getting into details, let me explain why it’s vital to have top-notch social skills as a DevOps engineer. (See below).
Why Does Communication Skills Matter?
DevOps is like a trainway that connects the SDLC team to the end-user. So, it wouldn’t come in handy when the train doesn’t make it to the destination.
When there’s a sort of disconnection between the DevOps team, crew members, and the end-users, nothing will work out. And that’s why communicative DevOps skills matter.
1. Choose Words for Whom You Talk to
Frankly, Development & Operations field is full of cumbersome terms. So, lots of non-DevOps team members and end-users might struggle to understand you. For this reason, it’s vital to select words carefully and avoid weighty jargon.
When you don’t take into account the humanistic sides of your hearer, you’re doomed to remain unheard. So, if communication is a concern, don’t forget that you’re talking to a human being—and not a computer.
Lots of young Dev & Ops engineers want to show others how skilled they are in their job. So, they constantly include bulky acronyms and technical terms in their speech.
Although it’s understandable, you won’t get anything out of it. Such an attitude towards non-DevOps people only leads to disconnection. You can always display your DevOps skills through your actions. So, don’t overuse technician-talk to claim credibility in the workplace.
Instead, make everybody at ease talking to you by communicating what you mean. This would help you reach out to more people in and out of the team.
2. Don’t Expect Constant Acceptance
You’re trying to brush up on your communicative DevOps skills — and it’s great. But that won’t make you an always-welcome type of person. There are many cases where you’re the unwanted part of the team or company for whatsoever reason.
So, the key is to use your abilities to flip the coin and change these situations. Expecting constant acceptance and approval will only make you an amateur engineer.
Inversely, being prepared for emergency communicative issues turns you into a trained DevOps person.
A Piece of Constructive Advice
Some of you may know about how I became the most wanted software support engineer of my town. But here’s a reminder for those who don’t. At a certain point in my career, I was a rejected support engineer in a customer company and no one wanted to communicate with me.
If I were to give up and run away, I’d never become who I am now. So, instead of nagging others, I started utilizing every piece of communicative DevOps skill that I had to connect with others. And guess what? It worked and made me a much-loved part of the customer company.
3. Add “No” to Your Communicative DevOps Skills Arsenal
You must become a yes-man who frequently uses no. That’s because rejecting pointless tasks, denying irrational requests, and disagreeing with unwise ideas is a DevOps skill.
As a Development & Operations specialist, you must know how to use a “no” like a gun. While guns are potentially dangerous, they can save your life when used on time. That’s what exactly a simple “no” or other signs of rejection can do for you.
Not all the communicative DevOps skills are about making people love you and accept your ideas. Inversely, there are some cases where you have to refuse others’ approval for the sake of the project.
You should utilize the power of rejection as a single-bullet gun. You’ll have one shot at the time and you can’t miss it. So, that’s not to say that you have to refuse offers and ideas out of your will. By contrast, it’s to say that you must consider yourself as a decision-maker who can predict the outcomes of the moves and agree or disagree accordingly.
4. Explain in Details and Avoid Vagueness
Your job includes dealing with computer languages and speaking in codes. However, there are always humans around you who don’t speak such technical language as proficiently as you do. So, you must prepare yourself to explain industrial terms and phenomena if necessary.
A Professional engineer would utilize their communicative DevOps skills set to avoid any vagueness. That is, they would observe the signals and detect any misunderstood concept.
No one can communicate with a person who’s not comprehensible. So, make yourself clear and ask if everyone is following effortlessly while you’re expressing your ideas.
5. Learn the Language of Customers Before Charging Them
Customer satisfaction is a vital matter in software development. No matter how good your product is, it’s nothing when there’s no pleased end-user. A DevOps engineer, therefore, is sometimes responsible to keep clients happy during the support phase.
However, such an engineer will not be able to connect with the end-user when they have no communicative DevOps skills. And the upshot of such a scenario will be a software development failure.
So, make sure you know how to exchange a few words with your clients before getting in touch with them. Here are some tips to keep them happy through social skills:
- Think about their business as your own. Do things that you’d like to do for your projects.
- Allow them to express themselves unconditionally.
- Don’t get offended when they complain about your job or product.
- Let them know what you’re doing and why you’re doing it.
- Offer them the most direct ways of getting in touch with you.
- Don’t hesitate to provide them with DIY solutions for when you’re not around.